Important Update Regarding Your Legacy Candy Cash Balance

Beginning June 16, customers with an eligible legacy Candy Cash balance will have two options for their entire remaining balance: convert it into Candy platform credits with a 100% bonus or request a one-time cash withdrawal.

Eligible balances are those reflected as available legacy Candy Cash balances in a customer’s account at the time the feature becomes available.

Both options will be available for one week only, from 12:00 a.m. ET on June 16 through 11:59 p.m. ET on June 23, 2026 (the “Withdrawal Window”).

Candy is transitioning away from serving as a custodian of customer cash or Candy-minted digital collectibles. Customers with eligible legacy balances should therefore select one of the two available options before the Withdrawal Window closes on June 23.

If a customer does not convert their eligible legacy balance into Candy platform credits or request a cash withdrawal during the Withdrawal Window, the balance will remain reflected on the Candy platform. Candy will work with the customer to determine the appropriate next steps in accordance with applicable laws and the requirements of the customer’s legal jurisdiction.

Option 1: Convert Your Full Legacy Balance Into Candy Credits With a 100% Bonus

For one week only, customers may convert their full eligible legacy balance into Candy platform credits and receive a 100% bonus.

That means every $1.00 of eligible legacy balance will result in $2.00 in Candy platform credits, including the promotional 100% bonus.

For example, a customer with an eligible legacy balance of $25.00 who selects this option will receive $50.00 in Candy platform credits.

Customers must convert their entire eligible legacy balance. Partial conversions will not be available.

These credits can be used on the Candy platform for eligible future purchases and collecting opportunities. Once a customer elects to convert an eligible legacy balance into Candy platform credits, that election is final and cannot be reversed or exchanged for cash in the future.

Candy platform credits:

• Are not redeemable for cash
• Cannot be withdrawn
• Are non-transferable
• May only be used toward eligible purchases on Candy
• Will expire if unused by midnight on June 23, 2027

Option 2: Request a Cash Withdrawal of Your Full Legacy Balance

Customers who prefer to receive their eligible legacy balance in cash instead of converting it into platform credits may request a withdrawal during the Withdrawal Window.

Cash withdrawal requests must be made for the customer’s entire eligible legacy balance. Partial cash withdrawals will not be available.

Withdrawal requests can be submitted through the native balance terminal on candy.io. As a backup option, customers may also contact [email protected] to request a cash withdrawal.

All eligible withdrawal requests submitted during the Withdrawal Window will be processed and paid as soon as reasonably practicable

Key Timing

Your opportunity to convert your entire eligible legacy balance into Candy platform credits with a 100% bonus—or to request a cash withdrawal of your full legacy balance—will be available only during the Withdrawal Window from 12:00 a.m. ET June 16 through 11:59 p.m ET on June 23, 2026.

As a reminder, if you do not take action during the Withdrawal Window, your eligible legacy balance will remain on the Candy platform while we work with you to determine the appropriate next steps under applicable law.

Thank you for your continued patience as we build the next Candy experience for fans and collectors.

For questions or assistance, please contact [email protected].