Important Update Regarding Candy Account Status and Terms of Use
Candy Fans,
Under the current Terms of Use, an account was considered “active” and not “dormant” if it had either: (1) logged into the Candy Platform in 2026 and accepted the Terms of Use; or (2) done business with Candy during the period from January 1, 2024 through January 1, 2026.
The result of this two-pronged test is that we have accounts that did business with Candy prior to 2026, but did not log into Candy.io in 2026, have not accepted the Terms of Use, and for which we have no certainty that they are, in fact, “active.”
We want this group, made up of people who did business with Candy in 2024 and 2025, together with all prior accounts that had done business with Candy before January 1, 2024 but have not returned since, to log in and accept Candy’s Terms of Use before Candy mints their assets on Solana or provides them with a wallet.
Accordingly, we are updating our definition of what qualifies as a Dormant Account and providing a transition period for affected account holders to reactivate their accounts.
Effective today, an account will be considered Dormant unless the account holder has logged into the Candy Platform in 2026 and accepted the Terms of Use. The only exceptions will be accounts with special situations that have already contacted [email protected] and that we are actively working through, such as locked accounts.
We are delaying the start of custody fees for Dormant Accounts from July 1 to August 1, 2026, to give Dormant Accounts an additional month to reactivate. After August 1, we will charge $1 per month to each Dormant Account for custody services.
This fee applies only to Dormant Accounts because all other Active Accounts will have been migrated to wallets under their own control in the next week or so, and there will no longer be custody costs borne by Candy for those accounts.
Moreover, we are also announcing a six-month grace period during which Dormant Accounts can become Active. This means that Dormant Accounts can still have their assets minted to Solana and personal wallets created to hold those assets at Candy’s expense simply by logging into Candy.io and accepting the Terms of Use before January 1, 2027.
If that reactivation occurs before August 1, 2026, the Dormant Account will also avoid the custody fees that begin in August.
So please make sure your friends reactivate their Dormant Accounts and receive complimentary migration and wallet services during this grace period by logging into the Candy Platform and accepting the Terms of Use before the end of this calendar year.
IF YOU LOGGED INTO CANDY.IO IN CALENDAR YEAR 2026, THEN YOU ALSO ACCEPTED THE TERMS OF USE BECAUSE YOU WERE REQUIRED TO DO SO UPON LOGIN, AND THIS MESSAGE DOES NOT APPLY TO YOU.
We want to reactivate all of our past accounts and cover the costs of minting on Solana for them.
The Candy Team